Terms of use

These terms govern your use of Cifrx Track, the food-tracking service at t.cifrx.com (the “Service”). “We”, “us” and “Cifrx Track” mean the operator of the Service. The legal operator is Ben Smyth, sole trader. Contact support@cifrx.com. By creating an account, starting a demo, or using the Service, you agree to these terms and to the Privacy Policy.

You must be at least 16 years old to use the Service. You must provide accurate account and profile information, keep control of the email account used to sign in, and promptly correct information that changes. You are responsible for activity performed through your account. Tell us promptly if you believe someone else has accessed it. You may not share an account, impersonate another person, or use the Service on behalf of someone who has not authorised you to do so.

Cifrx Track lets you record food, hydration, body measurements and goals; analyse meal photos or your written descriptions; and set optional reminders. The Service can generate calorie, macronutrient, portion and target estimates. It is a general-wellbeing tool only. It is not a medical device, a diagnosis, treatment, allergy-management tool, emergency service, or a substitute for a doctor, dietitian or other qualified professional.

Meal photos and descriptions cannot reliably reveal every ingredient, recipe, preparation method, portion, cooking fat, sauce or brand. AI and nutrition-database results can be incomplete or wrong. You must review every result, answer clarification questions where needed, and edit it before saving. Do not make medical, dietary or medication decisions solely from the Service. If you are pregnant, breastfeeding, under 18, have an eating-disorder history, allergies, or a condition that affects dietary needs, seek appropriate professional guidance; automated targets are not suitable for those circumstances.

“Your content” includes meal photos, audio notes, food and hydration entries, recipes, corrections, goals, measurements, reminder labels and other information you submit. You keep ownership of your content. You grant us a limited, non-exclusive permission to host, reproduce, transmit and process it only as necessary to operate, secure and improve the features you request - for example, to create a meal estimate, store a diary entry, or send a reminder. You confirm that you have the rights and permissions needed to submit your content.

You must not use the Service to break the law, infringe another person’s rights, upload malware or harmful material, probe or bypass security controls, scrape the Service, overload the API, reverse engineer protected parts of it, or attempt to access another person’s account, data or media. You must not submit photos, recordings or information about another person without their permission. We may suspend or end access where reasonably necessary to protect users, the Service or our legal obligations.

The Service uses third parties to provide authentication, storage, hosting, AI analysis, transcription, food lookup and optional web-push notifications. In particular, meal analysis and transcription use Groq or OpenAI; food matches may use USDA FoodData Central and Open Food Facts; and the application uses Supabase and Vercel. Their availability, results and policies are outside our control. A provider outage, rate limit or inaccurate third-party record may affect a feature. Further details of the information shared for each purpose are in the Privacy Policy.

We may update, maintain, suspend or withdraw parts of the Service, including models, matching logic, limits and supported devices. We will try to give reasonable notice of material adverse changes where practical, but do not promise uninterrupted or error-free availability. If you send feedback, you allow us to use it without restriction or payment, provided we do not identify you as its source without permission.

The free beta uses account, network, concurrency and provider-capacity limits so one user or automated client cannot make the Service unavailable to others. Current allowances and reset times are shown in the app. Failed provider calls, cache hits, clarification turns and idempotent retries do not consume visible allowances. When capacity is temporarily unavailable, your draft is preserved and manual entry remains available.

You can stop using the Service at any time. You can permanently delete your account, diary and private media from Settings. We may suspend or terminate an account for a material breach of these terms, security risk, fraud or legal requirement. Sections that by their nature should continue after termination - including ownership, disclaimers, liability and dispute provisions - continue to apply.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation. Subject to that, the Service is provided on an “as available” basis and we are not liable for indirect or consequential loss, loss arising from reliance on an estimate, or loss caused by circumstances outside our reasonable control. These terms do not remove consumer rights that apply to you by law.

We may update these terms to reflect changes to the Service, law, security or our operations. The current version and its “Last updated” date are published here. If a change is material, we will take reasonable steps to notify active account holders before it applies. Continuing to use the Service after the effective date means you accept the updated terms. If you do not agree, stop using the Service and delete your account.